Frequently Asked Questions
Everything you need to know about your ETADERM experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Are ETADERM products safe for sensitive skin?
Yes, our products are formulated with high-quality, dermatologist-tested ingredients designed to be gentle yet effective for all skin types, including sensitive skin.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to more countries in the near future.
How can I track my package?
Once your order is shipped, you will receive an email with a direct link to the carrier's tracking page. You can also log into your ETADERM account to view order status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for accelerated checkout.